LOCAL AND ONLINE!

If seamlessly locating goods and products locally, across retail stores and malls, sounds like the perfect local village, then you are not alone. The local retail industry is being clobbered by eCommerce giants, including Amazon and eBay. While the global retail market is reaching $25 trillion USD, its growth is not expected to pick up until 2023. Meanwhile, eCommerce sales worldwide has topped $3.5 trillion USD, and is expected to reach $6.5 billion by 2023*.

While many consumers today, are satisfied with product availability, low costs and quick delivery provided by online retail conglomerates, including Amazon and eBay, another threat exists for large retail store chains. Traditional and private label brands are increasingly bypassing retail partners and selling direct to the consumer, taking advantage of direct relationships, first party analytics, and product personalization*

Mallbop explores the local village shopping model by providing multi-key product indexing and proximity-based searches preserving the direct retailer-customer relationship. It offers stores the capacity to post their retail goods online so that they can be found outside of their website silo, while helping consumers identify products locally across retailers.

The core proposition behind Mallbop is to make local product availability transparent and equally accessible online consumers. This is important, as not only does local shopping bear key economic implications, but it also offers consumer many unique advantages, including: fit and feel, and immediate accessibility, purchase, and return. Consumers demand increasingly convenient and efficient services offered by eCommerce, but need and desire the social experience offered by shopping malls. In short, shopping Malls are not mere shops or “commercial-service facilities.” They are retail-entertainment centers of social interaction and fun (e.g. Michon, Yu, Smith, & Chebat, 2008; Uzzell, 1995)

It is Thinkstar’s assertion that the key failure of local retailers is that they have not made operational changes to leverage the online sales model. Many stores for instance, continue to have clerks focus on stocking and merchandizing, rather than incorporating online customer management into their position, shipping remains the primary delivery mechanism for goods not on display, shopping queues can be long and annoying, product inventory is often inaccurate, and the availability of goods are siloed. The core failure of not making product inventory transparent and managing online customer inquiries has not only resulted in local economic disturbances, but also promises to get worse as the online experiences and operating leverage improves.

Mallbop is a cross-store, product location system, that provides direct relationships between store and consumer. It does not manage the sale, instead it’s aim is to seamlessly handoff the sale and second party trusted partner analytics (SPTPA) to the Retailer. Mallbop also works to provide eCommerce best practices, including price searches and sale notifications. It is convenient, transparent, and unweighted; its Queries are prioritized only by proximity and location selections, not keyword advertising. The future of Mallbop is unlimited as is its user experience – mobile, phone, text, virtual reality and AI, may all be in its future.

Mallbop is available on the cloud for demonstration. It’s a fully functional model, though still requiring a wholeheartedly cross-functional effort to commercialize. Initially, Mallbop is ideally suited as a local platform that can be utilized independently at the local level, including use at shopping malls and municipalities. Derivatives of this product can satisfy online classified ad and rummage sales needs as well. See it online at mallbop.com.

*Reference: What is the Future of Ecommerce? 10 insights on the evolution of an Industry, by Nick Winkler, Jan 23, 2020).